How we work - our working process in 4 easy steps
Our WordPress Experts take care of your website security, performance, backups, Theme/plugin updates by default. You don't have to create a task for those. However, if you need any other assistance other than those here is how we work.
If anything needs to be done on your website or you get a bug or a problem with your website.
You create a task on our Kanban Task manager To Do column. You describe what you need and submit the task.
Once you submit a task, one of our WordPress Experts will read your tasks and will assign the task to them based on their skills.
Then they will turn on the time tracker and start working on the task.
Once work is finished. The expert will stop the time logger and Submit the task for your review.
If you are satisfied, Mark the task as complete else comment and ask for a revision.
Once you mark the task as complete. It will count as Done.
The time credit that was spent on the task, will deduct from the working hours credits you got with your subscription plan.